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Known Issues with Electronic Resources

warc - no access

We are currently unble to authenticate to warc. We are trying to contact warc to get this resolved.

Added by SAP on 27/03/2020


ReadingList maintenance

There is some maintenance tomorrow - Friday at 8amGMT on the Readinglist system. This will log anybody out who is on the Readinglist system at that time, but there are no other expected issues.

Added by BP on 26/03/2020


Box of Broadcasts (BoB) - is now accessible to students in the EU.

To assist with teaching and learning in these unprecedented times, BoB is now accessible to our students who may have returned to the EU (until the end of July).

Added by SAP on 23/03/2020


ProQuest lifting restrictions on ebooks as a response to pandemic

Starting next week, ProQuest Ebook Central customers impacted by COVID-19 will get unlimited access to all owned titles from these publishers through mid-June. This means that all licenses – including single-user and three-user models – will automatically convert to unlimited access during that period, helping librarians bridge the gap for their patrons in this rapidly changing environment. The unlimited access also applies to additional titles purchased through mid-June.

https://www.proquest.com/blog/pqblog/2020/Coronavirus-Impacted-Libraries-Get-Unlimited-Access-to-Ebook-Central.html

Added by AB on 16/03/2020


University of Chicago Press Journals Unavailable from 9pm tonight

The University of Chicago Press Journals Division website will undergo maintenance on Friday, March 13, 2020, between 21:00 - midnight GMT. The website, journal content, and all administrative functionality will be unavailable for up to two hours during this time.

Added by SAP on 13/03/2020


All EBSCO Databases e.g. CINAHL,ERIC,SPORTdiscus,PSYCinfo, etc

There is currently a problem with authenticating onto EBSCO databases. We are in contact with our supplier, who have confirmed "that there is an ongoing issue and currently, there is a high priority service issue ticket created for this problem" . Apologies for the inconvenience this may cause.
NB If you are able to access the platform via a Journal, you will be able to navigate to a database search.
Resolved (09/03/2020).

Added by BP on 06/03/2020


Refworks : 9th February 2020

RefWorks (and legacy RefWorks), RefWorks Citation Manager and Write-n-Cite will all experience downtime on February 9th 2020. The downtime is expected to last for up to 12 hours, starting at 03:00 GMT on Sunday 9th February.

Added by SAP on 06/02/2020


Box of Broadcasts (BoB)

Some users are reporting that they have lost their Playlists. If this has happened to you, they can be recovered - please let us know or contact BoB directly.

Added by SAP on 30/01/2020


All EBSCO Databases e.g. CINAHL,ERIC,SPORTdiscus,PSYCinfo, etc

There is currently an issue with all our EBSCO databases, each one links to Business Source Premier. We are working on fixing this. Apologies for any inconvenience in the meantime.
This issue has now resolved. All Ebsco databases should now be available. (29/01/2020).

Added by BP on 28/01/2020


Mintel

We are aware of issues accessing Mintel that some users are having, and are investigating the problem. We apologise for any inconvenience and hope to have this resolved soon. This issue has now been resolved and authentication should be working correctly. Remember to use Institutional / Federated access if given a choice. (30/01/2020)

Added by BP on 23/01/2020


Lexis Library

Currently we are unable to authenticate to Lexis. Lexis are aware and their Engineering team are investigating the problem.

Added by SAP on 10/01/2020


BMJ websites : scheduled maintenance on Saturday 11th January

On Saturday 11th January 2020 between 0900 to 1700 GMT, a number of BMJ websites will be undergoing maintenance. This will mean that the following websites will be unavailable for approximately 8 hours:
• BMJ Best Practice (offline access will be available via the app for existing users)
• BMJ Learning

BMJ runs a policy of continuous improvement and will be using this time to complete a project to migrate to a more modern, scalable platform.

Added by SAP on 07/01/2020


Exporting Citations from Ebsco and Ovid to Refworks - NOW RESOLVED (as at 10/01/20)

Currently there are issues with direct export from both EBSCO and Ovid to Refworks. Our system suppliers are aware of the issue and working together to resolve it. In the meantime references can be exported as an RIS file and imported into Refworks.

Added by SAP on 06/01/2020


ProQuest E-book Central: 21st December

Due to scheduled maintenance, ProQuest Ebook Central will be unavailable on Saturday 21st December from 02:00 to 12:00 (midday) GMT.

Added by SAP on 18/12/2019


Refworks: 21st December

Refworks will be unavailable from 06:00 on Saturday 21st December for up to 10 hours due to the data centre being moved to a new server. Refworks Citation manager and Write-n-Cite will also be unavailable.

Added by SAP on 18/12/2019


Box of Broadcasts : 12th December 12:30 - 15:30

On Thursday 12th December, LearningOnScreen will be conducting essential maintenance to their entire website, including Box of Broadcasts. All LearningOnScreen services should be considered at risk from 12:30 to 15:30. During this period you may not be able to access BoB.

Added by SAP on 11/12/2019


IBISWorld

We are aware of problems accessing IBISWorld. We are working with the supplier to resolve these.

Added by SAP on 06/12/2019


Ovid Maintenance: 9th December

Wolters Kluwer will be performing maintenance on Ovid on Monday, December 9th at 16:00 GMT. While this is not expected to impact access, it is possible that the Ovid platform may experience some downtime during this time.

Added by SAP on 06/12/2019


Authentication Problems - NOW RESOLVED

We are aware of some users having problems logging into a number of different resources and being presented with an Open Athens login screen. Sometimes using a different browser seems to rectify the problem. The problem is being investigated. THIS ISSUE HAS NOW BEEN REOLVED BY EDUSERV. (22/11/19)

Added by SAP on 20/11/2019


Box of Broadcasts

BoB is undergoing emergency system maintenance today (8th November) between 12.00 and 13.00. Please consider the service at risk during these times.

Added by SAP on 08/11/2019


IBISWorld

There are currently problems authenticating to IBISWorld from off campus. We are working with IBISWorld to resolve the situation, in the meantime please try using "remote desktop".

Added by SAP on 07/11/2019


Planned maintenance to Library Search: Sat 12th Oct 10pm - Sun 13th Oct 2am.

There will be planned maintenance to Library Search Sat 12th Oct 10pm - Sun 13th Oct 2am, during which time the Library Catalogue & search may be unavailable.

We apologise for any inconvenience caused by this planned maintenance.

Added by AB on 08/10/2019