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Known Issues with Electronic Resources


We are aware of issues accessing Mintel that some users are having, and are investigating the problem. We apologise for any inconvenience and hope to have this resolved soon.

Added by BP on 23/01/2020

Lexis Library

Currently we are unable to authenticate to Lexis. Lexis are aware and their Engineering team are investigating the problem.

Added by SAP on 10/01/2020

BMJ websites : scheduled maintenance on Saturday 11th January

On Saturday 11th January 2020 between 0900 to 1700 GMT, a number of BMJ websites will be undergoing maintenance. This will mean that the following websites will be unavailable for approximately 8 hours:
• BMJ Best Practice (offline access will be available via the app for existing users)
• BMJ Learning

BMJ runs a policy of continuous improvement and will be using this time to complete a project to migrate to a more modern, scalable platform.

Added by SAP on 07/01/2020

Exporting Citations from Ebsco and Ovid to Refworks - NOW RESOLVED (as at 10/01/20)

Currently there are issues with direct export from both EBSCO and Ovid to Refworks. Our system suppliers are aware of the issue and working together to resolve it. In the meantime references can be exported as an RIS file and imported into Refworks.

Added by SAP on 06/01/2020

ProQuest E-book Central: 21st December

Due to scheduled maintenance, ProQuest Ebook Central will be unavailable on Saturday 21st December from 02:00 to 12:00 (midday) GMT.

Added by SAP on 18/12/2019

Refworks: 21st December

Refworks will be unavailable from 06:00 on Saturday 21st December for up to 10 hours due to the data centre being moved to a new server. Refworks Citation manager and Write-n-Cite will also be unavailable.

Added by SAP on 18/12/2019

Box of Broadcasts : 12th December 12:30 - 15:30

On Thursday 12th December, LearningOnScreen will be conducting essential maintenance to their entire website, including Box of Broadcasts. All LearningOnScreen services should be considered at risk from 12:30 to 15:30. During this period you may not be able to access BoB.

Added by SAP on 11/12/2019


We are aware of problems accessing IBISWorld. We are working with the supplier to resolve these.

Added by SAP on 06/12/2019

Ovid Maintenance: 9th December

Wolters Kluwer will be performing maintenance on Ovid on Monday, December 9th at 16:00 GMT. While this is not expected to impact access, it is possible that the Ovid platform may experience some downtime during this time.

Added by SAP on 06/12/2019

Authentication Problems - NOW RESOLVED

We are aware of some users having problems logging into a number of different resources and being presented with an Open Athens login screen. Sometimes using a different browser seems to rectify the problem. The problem is being investigated. THIS ISSUE HAS NOW BEEN REOLVED BY EDUSERV. (22/11/19)

Added by SAP on 20/11/2019

Box of Broadcasts

BoB is undergoing emergency system maintenance today (8th November) between 12.00 and 13.00. Please consider the service at risk during these times.

Added by SAP on 08/11/2019


There are currently problems authenticating to IBISWorld from off campus. We are working with IBISWorld to resolve the situation, in the meantime please try using "remote desktop".

Added by SAP on 07/11/2019

Planned maintenance to Library Search: Sat 12th Oct 10pm - Sun 13th Oct 2am.

There will be planned maintenance to Library Search Sat 12th Oct 10pm - Sun 13th Oct 2am, during which time the Library Catalogue & search may be unavailable.

We apologise for any inconvenience caused by this planned maintenance.

Added by AB on 08/10/2019

Access to e-Resources

We are currently aware of problems accessing a number of resources for a variety of reasons. These include:
Passport (Euromonitor) (now working 20/09/19)
WARC (now working 17/09/19)
Emerald (now working as at 16/09/19)
Brill (now working as of 16/09/19)

Added by SAP on 13/09/2019


There is currently a problem authenticating to Lawtel. Thomson Reuters are aware and the problem is being addressed by the Lawtel product team.
Authentication is now working again (20/08/19).

Added by SAP on 15/08/2019