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Known Issues with Electronic Resources

Cite Them Rite Online - unavailable 1st Octobet

On Thursday the 1st of October 2020, Cite Them Right will be carrying out a required server migration.The migration will be happening between 6am and 8am BST, during which time the service will be unavailable.
If you have any questions, please email us at

Added by SAP on 25/09/2020

Wednesday 23rd September : possible disruption

A few of our resources could be at risk on Wednesday morning due to a new server being put live.

Added by SAP on 18/09/2020

GaleCengage databases

Gale are aware of an issue with users accessing resources through Shibboleth on Chrome receiving an “Testing 1,2,3” error site. They are currently working on a solution. In the meantime users can either disable Samesite (chrome://flags/#same-site-by-default-cookies) in Chrome or access through Microsoft Edge or Firefox Browsers.

Added by SAP on 05/08/2020

BoB - 6th August

BoB is undergoing essential system maintenance between 08.00 and 17.00 Hrs on Thursday 6th August.
During this time users will not be able to record programmes and programmes might be marked as “unavailable” in the programme guide (EPG). Streaming content will not be affected.

Added by SAP on 04/08/2020

Change of platform for Dawsonera e-books

Most of our Dawsonera e-books have now been transferred to the VLeBooks platform. We are trying our best to update links from within the Library Search results as quickly as possible. However, until we have completed this work, you will only be able to access these e-books directly through the VLeBooks platform and choose Sign In with Shibboleth then choose Anglia Ruskin University as the institution

Added by Birgit Fraser on 31/07/2020

XPertHR - no accesss

We understand that this is an issue that other institutions are also experiencing and xperthr are working on a resolution. Please contact the Library for alternative login details.

Added by SAP1 on 26/06/2020

BoB - 29th May

BoB authentication is undergoing scheduled maintenance between 3:30pm and 10:00pm on Friday 29 May. Please note that during the maintenance window users may be unable to sign in to BoB. If you are planning to use BoB during this time please be sure to sign into BoB before the maintenance.

Added by SAP on 29/05/2020

Elsevier Science Direct - problem accessing full text - RESOLVED (02/06/20)

Elsevier are aware of an issue opening full text. They advise customers to download articles from the search results page as an alternative solution (this may mean you have to search for the article you want on the elsevier platform). On the results screen check the box of the item you want to download, then clicking the download icon. A zip file containing the pdf will be downloaded.

Added by SAP on 29/05/2020

WARC - offline today (26th May)

The WARC Development team are making some necessary updates to WARC on 26th May. This means that WARC will be offline between 12:00-16:00 BST on 26th May.

Added by SAP on 26/05/2020

Refworks downtime: Sunday 10th May

Downtime will start on Sunday 10th May at 3 AM BST (02:00 GMT), and will last for up to 12 hours. RefWorks Citation Manager and Write-n-Cite will be unavailable at this time as well.

Added by SAP on 05/05/2020