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Known Issues with Electronic Resources

GaleCengage databases

Gale are aware of an issue with users accessing resources through Shibboleth on Chrome receiving an “Testing 1,2,3” error site. They are currently working on a solution. In the meantime users can either disable Samesite (chrome://flags/#same-site-by-default-cookies) in Chrome or access through Microsoft Edge or Firefox Browsers.

Added by SAP on 05/08/2020

BoB - 6th August

BoB is undergoing essential system maintenance between 08.00 and 17.00 Hrs on Thursday 6th August.
During this time users will not be able to record programmes and programmes might be marked as “unavailable” in the programme guide (EPG). Streaming content will not be affected.

Added by SAP on 04/08/2020

Change of platform for Dawsonera e-books

Most of our Dawsonera e-books have now been transferred to the VLeBooks platform. We are trying our best to update links from within the Library Search results as quickly as possible. However, until we have completed this work, you will only be able to access these e-books directly through the VLeBooks platform and choose Sign In with Shibboleth then choose Anglia Ruskin University as the institution

Added by Birgit Fraser on 31/07/2020

XPertHR - no accesss

We understand that this is an issue that other institutions are also experiencing and xperthr are working on a resolution. Please contact the Library for alternative login details.

Added by SAP1 on 26/06/2020

BoB - 29th May

BoB authentication is undergoing scheduled maintenance between 3:30pm and 10:00pm on Friday 29 May. Please note that during the maintenance window users may be unable to sign in to BoB. If you are planning to use BoB during this time please be sure to sign into BoB before the maintenance.

Added by SAP on 29/05/2020

Elsevier Science Direct - problem accessing full text - RESOLVED (02/06/20)

Elsevier are aware of an issue opening full text. They advise customers to download articles from the search results page as an alternative solution (this may mean you have to search for the article you want on the elsevier platform). On the results screen check the box of the item you want to download, then clicking the download icon. A zip file containing the pdf will be downloaded.

Added by SAP on 29/05/2020

WARC - offline today (26th May)

The WARC Development team are making some necessary updates to WARC on 26th May. This means that WARC will be offline between 12:00-16:00 BST on 26th May.

Added by SAP on 26/05/2020

Refworks downtime: Sunday 10th May

Downtime will start on Sunday 10th May at 3 AM BST (02:00 GMT), and will last for up to 12 hours. RefWorks Citation Manager and Write-n-Cite will be unavailable at this time as well.

Added by SAP on 05/05/2020

warc - no access

We are currently unble to authenticate to warc. We are trying to contact warc to get this resolved. Access to WARC has now been restored. (06/04/20)

Added by SAP on 27/03/2020

ReadingList maintenance

There is some maintenance tomorrow - Friday at 8amGMT on the Readinglist system. This will log anybody out who is on the Readinglist system at that time, but there are no other expected issues.

Added by BP on 26/03/2020

Box of Broadcasts (BoB) - is now accessible to students in the EU.

To assist with teaching and learning in these unprecedented times, BoB is now accessible to our students who may have returned to the EU (until the end of July).

Added by SAP on 23/03/2020

ProQuest lifting restrictions on ebooks as a response to pandemic

Starting next week, ProQuest Ebook Central customers impacted by COVID-19 will get unlimited access to all owned titles from these publishers through mid-June. This means that all licenses – including single-user and three-user models – will automatically convert to unlimited access during that period, helping librarians bridge the gap for their patrons in this rapidly changing environment. The unlimited access also applies to additional titles purchased through mid-June.

Added by AB on 16/03/2020

University of Chicago Press Journals Unavailable from 9pm tonight

The University of Chicago Press Journals Division website will undergo maintenance on Friday, March 13, 2020, between 21:00 - midnight GMT. The website, journal content, and all administrative functionality will be unavailable for up to two hours during this time.

Added by SAP on 13/03/2020

All EBSCO Databases e.g. CINAHL,ERIC,SPORTdiscus,PSYCinfo, etc

There is currently a problem with authenticating onto EBSCO databases. We are in contact with our supplier, who have confirmed "that there is an ongoing issue and currently, there is a high priority service issue ticket created for this problem" . Apologies for the inconvenience this may cause.
NB If you are able to access the platform via a Journal, you will be able to navigate to a database search.
Resolved (09/03/2020).

Added by BP on 06/03/2020