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Contact Us

We are here to help you access Library resources and support you in your studies at ARU. There are different ways to get in touch and they are tailored for the type of support you may need.


Reach us is by email at - we're online to help with library queries from 09.00 - 17.00 Monday to Friday.


For immediate help and guidance you can use our chat service, available 09.00 - 17.00 Monday to Friday. Our Library Services Advisers can give you help and guidance, and if needed can screen share to demonstrate how to do a task.


You can also phone us on +44(0) 1245 686555 between 09:00 - 17:00 Monday - Friday.

Microsoft Teams

Call us via Microsoft Teams between 08:30 - 17:00 Monday - Friday.

Access our FAQs

If we're not online, search our Frequently Asked Questions - and if you can't find what you need, you can ask us a question and we'll get back to you by email as soon as we can.

Book a Library guide

If you need help on how to find your way around the Library website, searching and using Library resources you can book a 30 minute online appointment with one of our Library Services Advisers who can guide you through the Library website and help you to find what you are looking for. We can also advise you on how to access further support from other areas of the University.

Book a Librarian

If you need to discuss how to find and evaluate sources of information for your assignments and projects, you can book a 30 minute appointment with a subject librarian either online or in-person. We can look at your search strategies, suggest resources, go through advanced searching techniques, and advise on managing your references.

Suggest a Purchase

If you'd like to recommend a book for us to purchase, complete our form with as much detail as you can, and we'll get back to you - we'll prioritise purchasing ebooks and other online resources.

Tell us your feedback

We want to hear your comments on our library services, good or bad, so we know what you value, and we can improve, especially if we can do more to help you at this time. Please visit our feedback page, or contact us through any of the methods above.

By Mail

Our three main campus addresses are:
  • ARU Library, East Road, Cambridge, Cambridgeshire, CB1 1PT
  • ARU Library, Bishop Hall Lane, Chelmsford, Essex, CM1 1SQ
  • ARU Library, ARU Peterborough, University House, Bishops Road, Peterborough, PE1 5BW
Page Last Reviewed: 28th November 2023 by Andrew Boulden.