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Contact Us

You can contact us in the following ways:


Access our FAQs.
If you can't find what you need, you can ask us a question through our online form and we'll get back to you by email.

We respond to 99% of queries the same day (when received Monday to Friday before 17.00), or the next working day (if received after 17.00 or at the weekend or bank holidays).

You can also email us at

And you can use our chat service for immediate help and guidance, available 10.00 - 16.00 in trimesters 1 and 2.

By phone

Contact us at +44 (0) 1245 686555

Calls are answered 08.30 - 17.00 Monday to Friday.

If you need IT support, please contact +44 (0)1245 684357. IT support is available 24 hours a day.

In person

Visit one of our libraries during staffed hours to speak with our staff at the library Help Desk.

You can also Book a Librarian for specialist subject support, for example if you have started your research and need additional guidance in finding and using information resources.

By post

University Library, ARU, East Road, Cambridge CB1 1PT

University Library, ARU, Queen's Building, Bishop Hall Lane, Chelmsford CM1 1SQ

University Library, ARU, Guild House, Oundle Road, Peterborough PE2 9PW

Other services

Tell us about noise
We offer a text-a-talker service at our Cambridge and Chelmsford libraries. If you are being disturbed by noise on a quiet or silent floor, you can contact us by text so that we can address the problem:

For Cambridge use 0784 716 8896
For Chelmsford use 0750 725 5468

Tell us what books we should buy
If you'd like to recommend a book for us to purchase, complete our form with as much detail as you can, and we'll get back to you.

Tell us your feedback
We want to hear your comments on our library services, good or bad, so we know where we need to improve. Please visit our feedback page, or contact us through any of the methods above.
Page Last Reviewed: 8th January 2019 by Hannah Fogg.