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Our Virtual Help Desk

The Library team are here to help you access the Library resources and support you in your studies at ARU. There are a number of different ways to get in touch and they are tailored for the type of support you may need.

Email support

Another convenient way to reach us is by email at ask@aru.libanswers.com our Library Advisers are online ready to help you with all your library queries from 09.00 - 17.00 Monday to Friday.

Chat support

For quick immediate answers to your question you can use our chat service on the Library website, available 09.00 - 16.00 Monday to Friday. Our Library Services Advisers can give you help and guidance, and if needed can screen share to demonstrate how to do a task.

Book a Library guide

If you need guidance in how to navigate the Library website, searching and using Library resources you can book a 30 minute online appointment with one of our Library Services Advisors who can guide you through the Library website and help you to find what you are looking for. We can also advise you on how to access further support from other areas of the University.

Book a Librarian

If you need to discuss how to find and evaluate sources of information for your assignments and projects, you can book a 30 minute appointment with a subject librarian either online or in-person. We can look at your search strategies, suggest resources, go through advanced searching techniques, and advise on managing your references.

You can also Phone us on +44(0) 1245 686555 between 09:00 - 17:00 Monday - Friday.
Page Last Reviewed: 19th October 2021 by Andrew Boulden.