Our Virtual Help DeskThe Library team are here to help you access the Library resources and support you in your studies at ARU. There are a number of different ways to get in touch and they are tailored for the type of support you may need.
Email supportAnother convenient way to reach us is by email at firstname.lastname@example.org our Library Advisers are online ready to help you with all your library queries from 09.00 - 17.00 Monday to Friday.
Chat supportFor quick immediate answers to your question you can use our chat service on the Library website, available 09.00 - 16.00 Monday to Friday. Our Library Services Advisers can give you help and guidance, and if needed can screen share to demonstrate how to do a task.
Book a Library guideIf you need more in-depth guidance in how to navigate the Library website, searching and using Library resources you can book a 30 minute online appointment with one of our Library Services Advisors who can guide you through the Library website and help you to find what you are looking for. We can also advise you on how to access further support from other areas of the University.
Book a LibrarianIf you have an academic or a more detailed referencing enquiry regarding your work, you may wish to contact a Subject Librarian. You can book a 30 minute online appointment with your Subject Librarian if you have already started your research and need additional guidance in finding and using information resources.
You can also Phone us on +44(0) 1245 686555 between 09:00 - 17:00 Monday - Friday.
Page Last Reviewed: 27th January 2021 by Andrew Boulden.