Search human-readable description of the message we trying to accomplish.

Our Virtual Help Desk

The Library team are here to help you access the Library resources and support you in your studies at ARU. There are a number of different ways to get in touch and they are tailored for the type of support you may need.

Email support

Another convenient way to reach us is by email at ask@aru.libanswers.com our Library Advisers are online ready to help you with all your library queries from 09.00 - 17.00 Monday to Friday.

Chat support

For quick immediate answers to your question you can use our chat service on the Library website, available 10.00 - 16.00 Monday to Friday. Our Library Services Advisers can give you help and guidance, and if needed can screen share to demonstrate how to do a task.

Book a Library guide

If you need more in-depth guidance in how to navigate the Library website, searching and using Library resources you can book a 30 minute online appointment with one of our Library Services Advisors who can guide you through the Library website and help you to find what you are looking for. We can also advise you on how to access further support from other areas of the University.

Book a Librarian

If you have an academic or a more detailed referencing enquiry regarding your work, you may wish to contact a Subject Librarian. You can book a 30 minute online appointment with your Subject Librarian if you have already started your research and need additional guidance in finding and using information resources.
Page Last Reviewed: 9th July 2020 by Andrew Boulden.