Search human-readable description of the message we trying to accomplish.

How we help with your enquiries


  • We provide a dedicated website at accessed nearly 2 million times last academic year, including nearly 700,000 views of our world-renowned ARU Harvard guide.
  • Our social media include a Twitter feed shown on the home page of our site.


  • We have extensive FAQs on all aspects of library and IT support.
  • Subject guides are compiled by our specialist professional librarians and were used more than 200,000 times last year.
  • Access to reading lists is now available for 98% of modules.
  • We provide self-service loans, returns, requests and payments.

First line support

  • Our Help Desk provides support to all library users - in person, by phone, and online (including live chat) - responding to over 70,000 queries last academic year.
  • Our frontline staff also provide a first line support and referral service for face-to-face IT support.

Specialist support

  • More than 1,200 1-2-1 appointments with librarians were taken up last year.
  • Over 800 library staff hours were spent delivering workshops embedded into the curriculum or delivered through Study Skills Plus.
Page Last Reviewed: 6th September 2018 by Andrew Boulden.