How we help with your enquiries

Information

• We provide a dedicated website at library.aru.ac.uk accessed nearly 2 million times last academic year, including nearly 700,000 views of our world-renowned ARU Harvard guide.
• Our social media include a Twitter feed shown on the home page of our site.

Self-service

• Subject guides are compiled by our specialist professional librarians and were used more than 200,000 times last year.
• Access to reading lists is now available for 98% of modules.
• We provide self-service loans, returns, requests and payments.

First line support

• Our Help Desk provides support to all library users - in person, by phone, and online (including live chat) - responding to over 70,000 queries last academic year.
• Our frontline staff also provide a first line support and referral service for face-to-face IT support.

Specialist support

• More than 1,200 1-2-1 appointments with librarians were taken up last year.
• Over 800 library staff hours were spent delivering workshops embedded into the curriculum or delivered through Study Skills Plus.