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Mission and Values


Delivering an excellent, innovative and responsive library and information service, fully integrated within the life of our University community.

We achieve this by:
  • Innovating, improving and extending the range of services and resources we deliver, exploiting the opportunities offered by emerging technologies
  • Supporting students and staff to make the best use of library managed information resources and services and connecting them to other sources of information and university services
  • Championing the delivery of information, academic, research and digital literacy skills
  • Providing high quality, welcoming library spaces that meet the need for individual learning, research and collaborative study and that are safe and secure
  • Engaging with our students and working closely with the wider academic community to ensure that needs and expectations are fully met
  • Ensuring our staff have the skills, competencies and expertise to provide an effective service in a complex and changing environment

Our Values

Our customers are central to everything we do:
  • We will provide a welcoming and professional service that always exceeds expectations
  • We will be positive about change, challenges, innovation and creativity
  • We will achieve success through teamwork, collaboration and individual effort
  • We will promote openness, integrity and fairness in everything we do
  • We will ensure accessibility, equality and diversity in all of our services
  • We will remain committed to investing in the development of our staff
Page Last Reviewed: 16th December 2019 by Andrew Boulden.