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Access to the water dispenser on the 2nd Floor in the Chelmsford library was sealed off with yellow ribbons.
There should be more drinking water dispensers in the library and there should be more than one in the whole library especially for situations like this.
There should one at the entrance and one on each floor! This should be part of the University Sustainability Strategy to save single use plastic.

 - John 06/05/2024

More study rooms / more bigger ones.

some more comfortable seating in the library or large bean bags for late night essay writing and studying

The toilets are horrific there is urine over all of the seats and even urine on the floor. In one cubicle there is a piece of used toilet roll on then floor covered in urine facilities are unusable due to this. I intended in staying for a long period as I have assignments due but may as well do it in a quiet room of the house instead.

Why have the library opening hours in chelmsford suddenly changed from it being 24hrs this week to now shutting at midnight? I have to work alongside my course in order to afford uni, and was banking on the library being open 24hrs, as advertised recently in order to study for my exams in the first two weeks of march, but with the alterations to the hours which has happened over the last few days, i won't be able to use the space

Hello
I was in the library collecting some reserved books and there was a notice saying 'please recycle you rubber bands' but there was no where to recycle them. I presume the library can resuse them so would it make sense to have a pot to leave them in

 - Sarah Jones 06/02/2024

Cambridge Library - Why is the design stuff on the silent floor where you are not to talk!

Cambridge Library - More private study spaces with smaller capacity. Similar to pods but more enclosed.

Are there free shower facilities in any of the buildings other than the medicine building? What are the locations? I have recently been moved by the council so it would be very helpful for me

The library spaces are very comfortable and I always find the books I want, or I request them. The problem is with the printing system. From devices outside the library, you can’t print in colour or deactivate the two-sided option! These only appear if you are using a computer inside the library, which is very inconvenient. On top of that, not all computers in the library are well connected to the Print Anywhere system. I’ve found myself trying to send my files from up to four computers before finding one that is properly linked. For us MA Children’s Boom Illustration students it is crucial to print continuously our book tests and we suffer a lot from this! Please fix it🙏🏼

 - Elisabet Marreros 11/06/2023

I want to say a big Thank you to Holly (From Library Help Desk) for helping me today, As a mature student, who has not stepped foot in a university for some years I felt like a fish out water. Holly helped set up my Wi-Fi, find my books I needed for my course and also help me find a pod to work from today. Holly also showed me how to order books. thank you Holly for your time and patience with me :)

 - Julie 23/05/2023

Which days and times are the toilets cleaned? I sometimes see a mess in the toilets in 1st floor

cambridge library is often left uncleaned and not very well maintained. The same piece of discarded tissue remained on the floor for 3 days and the monitors themselves are dusty and a bit grim. The lift has been left out of service for a while now; I have a disability and struggle with stairs but prefer to work in the quiet zone. Windows recently updated but the computers haven't been checked since meaning some will no longer connect to the internet or the server. Lack of things like spare mouse's or keyboards for when one has been removed or is not working.

Please introduce a water fountain on ground floor for free refills. All of my friends and family who have come to the university ground floor were surprised about how there is only one free water fountain which is on the 2nd floor (only student access) while other universities have one on each floor. Having one on the ground floor would allow everyone to access it.

Hi there, after recently spending long days in the library I have noticed that some of the doors are very squeaky in chelmsford library. Especially because it's all open space, it can get quite annoying if you're trying to revise in the silent area. Perhaps the door hinges could be oiled/lubricated? Thanks.

At times security staff can be extremely rude and accusatory. It means that there is not a friendly atmosphere especially in the evenings.

Library has came a long way with downstairs being renovated. However it’s still crying out for more facilities for students. One water fountain for students to use isn’t enough. Also majority of uni libraries have places for students to access hot water taps for hot drinks as well as microwaves for food I feel this is an absolute essential for student welfare and should be implemented.

Toilets (Chelmsford Library) today were filthy as well as study room on ground floor. Needs to be a QR code in each toilet to scan so you can report issues. You need a cleaner to come in few hours clean Toilets at the Weekend. A deep clean at 4pm on Friday may also be beneficial.
Generally speaking the table surfaces doors windows around the library are dirty. Deep cleaning should be a priority for the University.

it would be really cool if automatic coffee machines had cups, especially on weekends when the cafes inside are closed.

Please open QUE117 on the 1st floor
Thank you

Looking forward to the new library in Peterborough opening.

Is there any chance it could be accessible 24/7. This would enable people who work to study in the evenings and have a safe quite space to study.

People are using the wellbeing room

https://library.aru.ac.uk/blog/view.html?id=155

QUE 117 for studying.

Can you please place a clear sign on the door advising people that this room is not to be used for group study.

Maybe the temptation of having two large sofas is too inviting, maybe they could be better placed on the ground floor for group study.

Also it appears the window has been locked with a key or requiring oiling so would be nice if this is sorted to allow some ventilation as it is rather warm in there.

During the evenings people on the second and third floor do not respect the fellow students.After many times of keep asking to be quite they still have conversations and even run in the corridors.I know that the staff is limited after 5 pm but at least once a while they could have a look.Thank you in advance!

Third floor is very loud, someone is playing a music loud

I borrowed computer number AC09 but had to change it because it doesn't work properly.

 - Becky 24/03/2022

The ARU Chelmsford Library is severely lacking in private study places. The downstairs rooms have now been given to staff despite the fact that this is a student library. I am a medical student and there is a lack of study space in the med building also. We are encouraged to do group work, but the staff and managers here continue to reduce rooms and space to work in.
The rooms which are closed until 5pm on weekdays are always empty, but we are still not allowed to use them.
Furthermore, they are usually opened on the weekend for students to use- but this has now changed, with all of them being locked.
There are no staff working in the library on the weekend so these study spaces should be opened for students.
It is extremely disappointing and very disheartening More >>

Back in 2015, we used to have 2 screens (monitors) on the second floor of the library which was really helpful for us as students to use when working on academic writing.
This year, this has been removed and it is really harder to concentrate on writing efficiently without them.
I am aware of the screens available in the library and the rooms/pods, but those do not help with keeping track with the work when we have two different screen sizes (first one being the laptop and the second is a very large screen).
I really hope this is considered since this is the final year of my program.

Hi there, I was wondering why the library doesn't stock the full reading list for the modules of the Children's Book Illustration MA. Some books are not available physically or digitally. As the modules don't change much year to year (if at all) that it would be a standard practise to have all of them in the catalogue, especially to help students who cannot afford to buy them. Also I have been unable to use the library search to find these books in order to request them, it just returns 'no items found'. Thank you for your help

 - Abby 19/12/2021

Total waste of my time doing live chat and getting wrong information. Also I thought mask wearing and social distancing had finished.

Attitude of library staff not good.

Please could you put notices on the computers that are not working. I didn't see the tiny sign on entering the library today that there are computer problems and spent half an hour trying to log on to 6 different desk tops on the 2nd and 3rd floors.
Also, the desks upstairs are really dirty - is it possible for them to be cleaned?

 - Frances 01/10/2021

Anonymous feedback submitted week beg. 28 June 2021

I feel that many of us are quite disappointed about the new rule regarding the opening times of individual study spaces on the ground floor. I am aware that many students were not following the 'one person per room' rule which is why the rule was introduced, but this is not fair to all the other students who were adhering to the rule and using the space to study. Many like myself prefer to head to the library in the evenings after lectures and use the quiet space to get some work done, but now this is not possible as the rooms are not available from 5pm onwards. Unfortunately floors 1, 2 and 3 are never quiet, and therefore many of us prefer the individual study rooms downstairs.
I really hope that you can make some changes to keep the individual study rooms open all day. Perhaps More >>

Myself and colleague was treated unfairly today in the library, we were on 1st floor social distancing with masks on but a librarian came along as i had taken my glasses off and took a breath with my mask slightly underneath my nose, i did explain this and was treated like i had done something wrong! Then the librarian said we had been reported for talking, we cannot go into a pod or sit at different desks while trying to discuss assignments! But in the main building there were parents and children not sanitising their hands. On the desks where we were , a colleague left some books last Thursday and tbey had only been picked up we were there ! A week later and we are told about a mask ! It made my colleague and myself so uncomfortable and annoyed we left the library. We have had classes More >>

The Cambridge campus library has been extremely cold for the past couple of months. Is it possible for get the heating turned on especially in the evenings?

Today in the library I was studying and I wanted to use the printer but it was not working and I go the library nearly every day for the past two years and not had a problem. I approached the librarian to explain the issue very politely explaining I could not print, and I was met with a rather dismissive and rude tone and he said to me rather abruptly “I don’t know what you want me to reply to that...” with a few other snide comments. I think you can agree during this time that university is very difficult for many students especially regarding mental health struggles and it is completely unacceptable for a librarian, who’s job is to assist and help students, to talk to students in the library in this manner.

For the past few weeks the library has been extremely cold which has become worse as the outside temperature has dropped. I appreciate the need for ventilation due to Covid but working in the library is becoming unbearable due to how cold it is. Please can some heating be turned on, it does not feel right that a university such as ARU cannot provide adequate and comfortable study spaces for its students.

Library standards are slipping considerably regardless of COVID. Desks in the IT section floor 2 are disgusting along with keyboards and mice. Every day we have to clean the desks and equipment with disinfectant wipes and the wipes come off black / brown. The library has "cleaners" that come around every hour or two that merely wipe the central handrails (that no one use), they go into the toilets (which are the only ones in the library) and consistently do no refill the toilet roll or soap which is brilliant for infection prevention and control. The library is closed for between 12 and 13 hours each night due to reduced library opening hours, so why is it not being cleaned. Its already frustrating enough that with fast approaching deadlines that the library is on reduced hours (which we More >>

On behalf of the majority of my friends (students), I ask you to extent the library’s working hours to 24 hours a day, as deadlines for assignments are close and open accesses are overcrowded which is riskier. Plus, we need to use books as well.
Please, do consider my request.
Many thanks.

Your Harvard Referencing website is excellently presented and clear. It's used by many other institutions to give students a clear guide/reference.

However, one piece of information on there is unclear - the list of information is presented e.g. :

Author, Initials., Year. Title of book. Edition. (only include this if not the first edition) Place of publication (this must be a town or city, not a country): Publisher.

To tell us how to correctly cite, the word 'author' is unclear. For many students, especially foreign nationals, 'author' does not make it clear that what is required is the 'SURNAME' of the author.

As I said, this website is fantastic and we refer our students to it, but I was recently perplexed by why so many make More >>

I was just checking the library opening times.

Is there any reason why the Chelmsford library doesn’t open until 21st September? Medics start on 7th September and won’t be able to use the School of Medicine building outside of lesson time. Therefore, we won’t have any space to study on campus. Please could you let the library team know as I know many medics will want to use the library space. We would be very grateful if you could open from 7th September please.

Many thanks in advance for your time and help.

I've just had an absolutely fantastic Zoom session with Rebecca Mackle. She was incredibly knowledgeable, very perceptive, inspirational and all with a great sense of humour! The 30 minutes flew by and I came away feeling energised and empowered. Please pass on my thanks!

Being and International student, found the guy sitting by the desk as we tap in, absolutely rude and can not understand why he speaks down to students. I understand students are generally younger in the UK but shouldn’t be a reason, as there should be a level of professionalism. I have felt uncomfortable going to library because of him, due to two incidences when I asked him for help. Paying this much and not being able to use its full facilities because of a rude staff member is just absurd.

Please do more to police noise, I realise it is difficult but the 'rules' regarding noise in no way reflect the reality of the environment. People are generally selfish and poorly self aware, they need to be told in no uncertain terms. If they cant be quiet they should be made to leave. I have never been to a louder library.

The library should be 24/7 please. Some students study better at night.

Perhaps we could be able to book rooms in the library without needing the 24 hours notice?

I am new to the university and was surprised to see the library doesn’t open until 08:30am. I will be arriving at around 7am on university days.

Is there a place where I can access a computer before 08:30am?

Thank you!

Dear library feedback,

I am emailing to query whether all the emails associated with library booking will begin with the username black hole as the name is quite "dark". As a result I have accidentally thought that emails from this address contain a virus and would like to know if Anglia Ruskin would look into a different username.

Cabinet ran out of laptops- needed to complete work. No desktop PC's available on ground floor.

I think in theory, the concept of allowing sensible food in the library is a good idea. It's very convenient to be able to eat whilst getting work done. However, I do feel that allowing this requires harsher monitoring of this rule. Following from this pilot, I have noticed that the condition of the ground floor has drastically changed. It's very messy, people are leaving behind their rubbish, food is being stamped into the carpet. Sometimes it is in quite an appauling state. I recently reserved a study room on the ground floor, and the mess was absolutely excessive. The floor was covered all over with squashed food, crisps, and wrappers. This was first thing in the morning also, and unless students were in there before 08:00 that morning, it's questionable whether the cleaners had More >>

 - Olivia 21/11/2019

Would it be possible to have some standing workstation trialled in the Chelmsford library? I'm a medical student and I do spend a fair amount of time in the library and it would be great to have the option to stand/ sit at a workstation and work. There have been some studies suggesting that stand up workstations increase productivity (link: https://www.telegraph.co.uk/news/2018/10/10/standing-desks-will-improve-productivity-study-university-leicester/)

Many thanks and it would be lovely to hear updates regarding this matter.

I'd like to reserve a title at ARU Cambridge that I am told is currently in stock and not on loan BUT I am told I am not able to do this and I am expected to come and collect the book personally. I am told the only way to reserve it is if it is taken out or elsewhere.

My question is - suppose I drive all the way from the other side of the country to pick up this book and someone else takes it out minutes before I get to the library??

I've never heard such a ridiculous system - this is not the way any other library I've used operates. The title is reserved whether it's at the library I wish to collect it at or not.

As is stands, the fact I could feasibly request it to go to a different campus, then NOT pick it up there, only to request it's More >>

 - jamie 05/11/2019

are the staff working within the library know that it is a library? They always have conversations amongst themselves very loudly, it is rather distracting and inconsiderate as people are trying to research and write up essays and dissertations etc.
it would be nice if they respected the quiet rule also as students respect it.

Thank you

At the Peterborough Guild House library we have only recently been told by a staff member that we are not allowed to eat in the library. I have been a student for 2 years now and have eaten in plain sight every time I've been here and never had any problems with staff telling me not to. There was a recent vote via a cardboard box in the library on whether food should be allowed and apparently the feedback was that it wasn't wanted. However wouldn't this has been much better as an online poll as it would have opened it up to many more people?? I think its very unfair that we cannot eat even cold foods specially when we are having a heavy study day and are not able to keep trekking up about 3 flights of stairs to the social area/café every time I want even a snack. Also as a UCP student I More >>

 - Lauren 23/09/2019

Open the library for 24 hours please. I need to pass. Thank you.

The level of Noise allowed in the library is ludicrous. It may as well be a bar with music playing. Not the type of place to make studying easy.

Library online access to databases in awful, and often going through Google, etc. gives better access. This is poor considering the fees being demanded.

It would be beneficial for zones to be stated on each floor (A, B, C, etc.), so it is easy to identify a zone is- especially for text a talker; once the zone is identified, this makes it easier for the noise complaints to be dealt with by staff.

It would be nice to have disinfecting wipes available so desk surfaces and keyboards can be wiped down especially since this is dissertation and final exam season; this can help the prevention of germs spreading around making students sick.

The top floor of the library is extremely hot and stuffy; if fans can be provided esp for exam season, this would be greatly appreciated.

Thank you!

A lot students chatter endless and laugh loudly in quiet and silent study space which disturb others seriously. Hope library staffs can increase the frequency of inspection.

 - Yu 12/03/2019

Change should be allowed when putting printing credits on to your account!!! No idea why it has been removed! Not everyone has money in their bank account to just use on printing credits.

One of our postgraduate students commented in our LibQUAL survey: 'On more occasions in the last year than ever before in my 4 years at ARU, I have identified scientific papers I would like to read for my assignments but which I don't have access to (Canadian Journal of Zoology is a particular resource which springs to mind, but not the only one).'

Another comment from our LibQUAL survey: Please consider those with mobility issues at the start of the year when you are doing tours. Not everyone can stand for more than five minutes.

We received this comment from one of our Computing & Information Sciences students through our survey in November: 'I frequently find electronic key materials missing, to the point where Googling the name of the paper plus the word PDF is more effective. When I can’t find things that way I use Library Genesis, which has a much bigger set of materials available for “permanent borrowing”.'

One of our Education students told us through our LibQUAL survey 'We need to have practice and training sessions about Mendeley please, as most of us are using it for the benefit on this program. Thanks :) '

A LibQUAL Comment from a student of biomedical/forensic science: 'It's great, however would prefer more texts to be available online, or at least have more copies of the ASTM protocols.'

A comment from one of our law students received through our LibQUAL survey:
'The library services are generally good especially the online library. It is a very useful resource as it can be assessed anywhere. I have just a request, the textbooks for criminal law are a bit out of date, especially the recommended and essential text book. It is not even available in the library - Jonathan Herring 'Criminal law text cases and materials' 18th edition Oxford University Press 2018.

Another comment from our LibQUAL survey:
Excellent job, nice place. Some more water dispensers could be lovely.

The library in general is a great resource and the staff always helpful. My main complaint is that the library upper floors are always very stuffy and unpleasantly overheated. I would like to spend more time there but end up going elsewhere with books so that I don't get a headache. I often read the journals as there is an excellent collection but as you can't borrow them (understandably), I am put off from staying in and reading them as the library is so stuffy. Can you turn the air conditioning to cooler?

A LibQUAL comment from one of our Cambridge students:
'The library is an excellent resource. In an ideal world the video library would have Bluray versions wherever available but I am a visually-literate "nerd" and know that this is not a big deal for most people.'

Another comment from our LibQUAL survey: I haven't had any major issues however I do think there should be more computers on the silent zone; as I mostly have issues there finding a free computer.

From one of our Cambridge Nursing students through November's LibQUAL survey:
‘There are a lot of nursing subjects for which articles are not available at ARU, eg BJOG’

A LibQual comment from second year student at Chelmsford:

“I don’t believe the library is even big enough to accommodate all students, during exam time and coursework time there’s no real order in the library it’s loud and almost impossible to work. I complete the majority of my work in Marconi. Also Students that are working hard in the library shouldn’t have to leave their work and lose concentration to travel over to the prayer room to pray, this makes no sense and is particularly unfair during the winter. There should be a designated area in the library for prayers or at least in lord aschroft. There are also not enough study rooms, people should be able to book study rooms for a longer amount of time & also not just once a day. There are 24hrs in the day, if More >>

We received this detailed comment through our LibQUAL survey:
'Hi, I'm studying Children's Book Illustration and I've been thinking that the collection of illustrated books in the library can be improved. I don't expect the library to have every book that is published in the UK. However, as it is a university library which supports Postgraduates as well as Undergraduates, it would be fair to hope to access awarded books, critically important books and example books in frequently-read critical research (at least those in reading lists, and hopefully those recently printed ones too). I also use the Cambridge University library and the public library for the resource. But in the ideal world, I would love to use our uni library more fully, as I am a student at ARU where the art and More >>

Library staff very helpful as ever. Website portal less so. Not easy to find Library log in for Affiliate members.

 - Peter 18/12/2018

To the wonderful and very helpful library staff at Anglia Ruskin University. Wishing you a Merry Christmas and a Happy New Year. From a very appreciative student.

A comment from our LibQual survey in November from a student at Chelmsford.

Happy environment, very helpful staff, well managed library equipments. We might need a free tea and coffee machine selfhelp service after 8pm because the Library is open sometimes 24 hours. Coffee and tea will keep us awake while studying late hours ( good for future doctors and nurses who like studying late in the evening or during the night). :) please!

Another comment from our LibQUAL survey: I think more than one entrance/exit gate is needed in the Cambridge library!

We received this (edited) comment from one of our postgraduates in our LibQUAL survey: 'My undergrad university had great 'subject guides' for my discipline and others. This is lacking at ARU.'

Another comment from our LibQUAL survey:
I'm quite happy with all the system in general, my only complaint is about the fact that there is no one to replace the paper in the printers during the night, which makes it quite difficult when you are in the middle of printing something. I would suggest having a night staff member or maybe allow the security guard to do it!

Another comment from our LibQUAL survey:
Tapping in every time and also it being tracked is a major concern for privacy reasons. A student could choose to access information from his room but still would be seen as not attending the library. I see no actual need for this kind of actions.

One of our PhD students let us know in our LibQUAL survey: “I find Refworks hard and there is not enough help with it.”

Another LibQual Comment: Can we have a stapler?

We received a lot of comments through our LibQUAL survey in November and will be posting up responses to some of them. Here's our first:
'Request for buying new books takes a long time and I don't know the progress and when it will be available in the library.'

Hello there,

I am a full time student and using the uni library almost 5 to 6 days a week for for long hours. I would like to bring to the notice that on second floor it is quite cold. I know there is some issues with the windows but heaters are not working either.

As weather is dropping to 3 to 4 degrees I think it is not safe weather for students and some actions should be taken on it.

 - Manali 11/12/2018

Overall, I find the help in the library invaluable. However, I would benefit from greater IT skills. Perhaps availability of workshops increasing on campus and to access at the desk from a staff member. This is key to enhancing my essays and projects at the moment and I find it lacking.

 - Jiwan 11/12/2018

As a student of person centred counselling, I am very disappointed that my book limit is 5. I pay the same fees as any part time student and cannot understand your reason. This is not equal, please consider your rule.

More laptops pretty please :(

 - Azadeh 11/12/2018

Library is freezing!! Please turn on the heater.

 - Louis 11/12/2018

Really like the library - very well equipped and staff very helpful. However, some things which would make the library better for me:

Opening Hours - especially during the weekends as I like to study throughout the night

Eating policy - I understand no hot food policy, however, as someone who needs to snack whilst studying, I would like to be able to bring snacks to the library.

 - Beatriz 11/12/2018

The computers having ‘LG’ screens are difficult to see through, as these have turned hazy by dust, fingerprint, oily patches, etc., due to lack of maintenance. Please get them cleaned by some fluid and a wiping cloth.
And the browsing history cannot be obtained from the latest ‘Dell’ computers with the CPU black boxes fitted adjacent to them. For revision of studies, availability of websites surfed in the past is necessary, as one cannot remember all the website names. See if this can be tackled.

 - Debraj 11/12/2018

I would kindly request to bring back duel screens for the computers on the ground floor

 - Karthik 11/12/2018

I appreciate so much the importance of the library in the course of my studies. I can find most of the material I need through the online library. It is also easy to access the professional information required through the library.Hence, the library is the foundation to enhance the skills in every area of study. Congratulations

 - Ferdinand 10/12/2018

Another library staff member nearing assignment weeks please

 - Anonymous 05/12/2018

Hi there,

I'm currently procrastinating and thought I would leave a thank you comment.

I've never studied at Anglia Ruskin, having done my undergrad in Media, Culture and Society at Abertay University and now a MSc in International Relations at University of Dundee, but your Harvard guide is my go-to guide for referencing.

I've needed to reference a variety of sources, such as Lena Dunham's Girls during my dissertation, YouTube videos, or obscure undated Marxist texts - I would have been lost without your guide so thank you very much! Right, I better get back to my essay!

 - Anonymous 02/12/2018

Hi,

I really love the fact that if for some reason you forget your purse at home (with your student ID card and bank card to pay for a new student ID card) that you can still use (some) of the library facilities. I say some as this was exactly my predicament this morning, loosing my purse on the train. I still managed just to get into the library with a temporary access card (which was a life saver at the time), only to find I couldn’t take out any of the books I came into the library for without my original student card, so left back to London empty handed!

I think there should be some way to take out books on loan without your actual student card. Your student ID maybe? Or using one of the temporary access cards under your name?

Just a More >>

 - Anonymous 26/10/2018

Hey there,

I love this library - this is why I spend so much time in here. But is there any possibility to close the windows in the evenings hours? It's getting really cold in hear and I am sitting in the second with a huge and really warm sweater and really it's getting cold. Feels like winter is coming... Or could I ask the security staff to close the windows?

That would be really nice.

Best regards

 - Anonymous 01/10/2018

We received a comment from a library user about the language used by a member of contract staff in the library, which we have not reproduced in full due to the details included.

The commenter said 'I love coming to the library regularly to have a nice environment to work in' however the situation raised means ' This has thoroughly put me off visiting the library especially to work on the ground floor.'

 - Anonymous 14/08/2018

I am studying a Foundation Degree in Nursing at present. Therefore I still work full time and only attend the University 1 day a week (though this changes periodically as we have placements). During normal term times, the libary is open 24 hours most of the week, so it was easy to come in early and study. This is not the case at the moment. The libary now opens at either 8am, or in the case of the week beginning 13 August, 8:30. As most of our university day start at 9am, it gives very little time to go into the libary, especially if we are due to be in another building

 - Anonymous 12/08/2018

i cant access Elsevier journal via library link, below are the error message.

There was a problem while you were trying to sign in via your institution.
If you are a researcher or user, please contact your librarian or administrator first. Otherwise, please contact our support team.
Error code: ATN-3

article i tried to retrieved as below:-
Assessing experiential learning styles: A methodological reconstruction and validation of the Kolb Learning Style Inventory
Author links open overlay panelChrisManolisa1David J.BurnsaRashmiAssudanib2RaviChintab3
Show more
https://doi.org/10.1016/j.lindif.2012.10.009

 - Anonymous 11/08/2018

Hi, This morning I noticed your question, 'Why use the library?', on the board in the entrance hall. I want to take this opportunity to say how much I appreciate Anglia Ruskin library in Cambridge. It is such a calm and civilised space. The librarians are really well-informed and helpful, and they are on hand to offer guidance. The book stock is always reliably well-ordered and accessible. Long live the library! Long live librarians - the unsung heroes and heroines of the academic world.
Thank you for all the reading!

 - Anonymous 25/07/2018

Hi! Is there any chance the library services can be reviewed so it opens approximately 7-7.30am? It is very inconveniencing for students as we sometimes have things to print out before lectures which usually start at 09.00hrs. The computers outside the Library are never enough for all students and we often have to take it in turns to use them but not enough times for waiting, Thank you

 - Anonymous 06/06/2018

I wanted to store a bag of personal belongings on campus while I walked into town but none of the lockers I was directed to (Sawyers) were operational. I was told at the main recption that they are all missing keys!

 - Anonymous 22/05/2018

Hi I have been trying to access the books from your on line library for the past two days, however once I am on the books, the arrow will not allow me to move down the page. I thought this may be an issue with my laptop, however, I have spoken to other people and they are experiencing the same issue, thanks.

 - Anonymous 04/05/2018

Disappointed with the number of articles that cannot be accessed due to the university not subscribing to them. Really hinders quick and efficient working when trying to complete assignments.

 - Anonymous 01/05/2018

Some people plug their laptops at the desktop and they are not using it. This is rather selfish and can make it harder for people to find desktops. There should be a policy on this to prevent people doing this.

 - Anonymous 15/04/2018

Hi there - I tried to borrow a book that was listed with DawsonERA via Anglia Ruskin, but the only available loan period was one day. I'm a fast reader, but not quite that fast! DawsonERA says this is a configuration set by ARU, not by them.

 - Anonymous 12/04/2018

The Library should have extended hours during holiday breaks

 - Anonymous 10/04/2018

When looking for books in the library, relevant to my essays, I have found that so many books are too old to use. I have been given feedback on my essays saying my sources are too old. This is difficult when most of the books relevant to me in the library, are too old to use.

 - Anonymous 09/04/2018

Here are some of the messages we get via the Text-A-Talker service

"1st floor after DVDs there is a disgusting smell of fast food, please deal with it." - We looked around and found someone with an empty KFC packet on the desk. Warned that if he is found with KFC he will be asked to leave the library.

"Hi there is someone in the silent zone with loud music. I can hear the music through their headphones" - we said "Someone is on their way - look out for them :-) " and then got this reply
"Thank you :) "

"Second floor study zone – Chelmsford noisy group" - we requested group of students be quiet or move for the benefit of others. They agreed to be quiet

"Please come and save us on Level 2. These women have made our More >>

 - Anonymous 15/03/2018

When we have finished a chat session, each person gets a survey to rate us and comment. Of those who do send a response we get 84% top marks and then we get comments:
---Very efficient
---Mark was very supportive
---Fast and efficient. Thanks!
---Excellent service!
---Very patient with my sheer incompetence. Thank you guys x
---Many thanks
---Great staff
---Very helpful
---The information was very precise and helpful
---Had a lot of patience and very polite thanks again
---Interesting and instant solutions to issues.
---Very Helpful and informed IT straight away.
---Awesome supporter
---Great assistance!
---Polite and understanding. Thank you for your help.
---The staff members More >>

 - Anonymous 15/03/2018

What is the point of coming to work to the third floor, silent zone.
If people downstairs, are moving metal objects and it is TOO NOISE. We can see them from the window, they are just being to NOISE.

 - Anonymous 12/03/2018

The Library is always quick with their responses and goes out of their way to help you.

 - Anonymous 09/03/2018

The third floor of the library in Cambridge seems very cold today. I understand the weather makes heating buildings more challenging, but is there anything that can be done to make the temperature more comfortable?

 - Anonymous 01/03/2018

As you are aware the University cannot afford to pay for Agency Security Cover to open the Library during the following times :

Monday 00:01 to 8 AM
Saturday 00:01 to 10 AM
Sunday 00:01 to 10 AM

There are 2 Security People from Monday to Thursday from 9 pm onwards, while during the weekends until Midnight there is only 1 Security Person.

Why do you not just have 1 Security Person and open the Library for the extra 26 hours cover that the Library is closed and this would be cost neutral for the University.

Students require access to study areas as it is nearly Exam and Coursework submission time.

I have had a look online and couldnt find another UK University that does not have a 24/7 Library.
More >>

 - Anonymous 23/02/2018

I would just like [to say thank you] to those librarians who are always really polite, friendly and extra- helpful going out of their way- especially Richard (also IT) and another librarian with red hair and glasses who's name I can't remember.

 - Anonymous 20/02/2018

I have no clue about borrowing e-text books from my university library service.I am almost in my last session as a distant learning student and would like to borrow some e-books from the library.How do i go about this?

 - Anonymous 04/02/2018

I have found your Harvard referencing guide very useful. However, I noticed that there was no guide for referencing computer games and apps. As a games design student this is essential for much of my work and I think that it would a useful addition for other games design and computer science students as there are very few guides to this available.

 - Anonymous 31/01/2018

Statista access please. https://www.statista.com/

 - Anonymous 18/01/2018

The building is freezing. Please ensure heating is switched on and windows are closed - the ground floor is especially cold

 - Anonymous 12/12/2017

At the start of this semester CRIC students could rent laptops from the library, then a couple weeks ago the library turned round and said they never should have been allowed them and can't use them anymore, why is this? It's kind of discriminatory, they are ARU students too!

 - Anonymous 08/12/2017

Please could we have some Macs in the Library

 - Anonymous 20/11/2017

a) Charging terminals would be great to charge personal laptops and phones

b) It would very helpful to have access to an iPhone charger or to be able to charge iPhones in the Library

 - Anonymous 20/11/2017

The Librarian, Deborah Stebbing, she is great, I can attest to it, she is good at what she does. She helped me so much with much patience and understanding, I'm really impressed and happy with Anglia Ruskin University.

 - Anonymous 09/11/2017

Hi,

Just wanted to know if you are the person in charge of this page: https://anglia.libguides.com/socialsciences/philosophy

If not, I would appreciate it if you could point me in the right direction.

Best,
Krista

 - Anonymous 31/10/2017

We have recently received four comments on our referencing guide that are worth sharing:
> I find info on Oscola very useful
> Well explained.
> The guideline is easy to understand and follow. Thanks a lot.
> Explained clearly

 - Anonymous 30/10/2017

Hi, I have an ipad at home and when I access my cloud, it does not download the contents properly and is extremely slow. I have tried to borrow a laptop from UCP Peterborough, but only can use it at the premises. Does ARU Guild house got any laptops that can be loaned out ? Apparently, our partner college loans them out for a month, but only to their students, not UCP.

Kind Regards

 - Anonymous 27/10/2017

l was trying to study but the library is very very noisy ,
I thought this is the only quiet place where i can study but this library proved me wrong.

 - Anonymous 23/10/2017

Is it possible a service could be provided whereby the book a librarian service is conducted over the phone, as not all of us can make it in, due to travelling distance.

 - Anonymous 11/10/2017

Why don't you have the books by Miodrag Kojadinovic, like the one about China meeting foreigners or the one that won Lambda Book Award as best in its genre in New York last year?

 - Anonymous 25/09/2017

Hello,

Can you please advise if Library will be open ( or access to PC's) over the Christmas period.

The hand in date for ALL students at the University is the 8 or 9th January 2018.
It really is important that students are given access to a Study Area during this period. Most universities have 24/7 accesss prior to hand in dates. The issue getting to alternative University libraries is travel during this period.

Please advise further on what arrangements are in place for this years Study Leave period.

Thank you

 - Anonymous 25/09/2017

Got a request to return (or renew) all my books today - no warning. Then turns out I can't renew because my account is ending today - again no warning. This was in fact incorrect as my course doesn't finish for another week. But how about a 'your account closes in 2 weeks please return all your books' email as a warning then this reminds people and allow mistakes to be sorted out

 - Anonymous 22/09/2017

I noticed recently that our subscription to EEBO has expired, and we now have JISC historical texts instead. Is it possible to renew our EEBO subscription? Jisc has a less powerful search tool and a much less user friendly UI. Furthermore, EEBO is the standard used by multiple rare book databases (for example, the ESTC links directly to EEBO), and using JISC means that these services no longer work as intended. For those of us working with historical material, EEBO is a highly valued resource.

 - Anonymous 01/09/2017

have been using the library online search from home since the beginning of the course, used to be very simple and easy to navigate, however the newer and more recent version is quite difficult for me to use and it runs very slow on my computer. I have tried it on other computers and it has been the same. Additionally it does not bring up relevant search findings like the old way used to. Is there anyway that it can be changed back or made easier to use and more compatable with other computers off campus please?

 - Anonymous 23/08/2017

I am frustrated that the search catalogue has changed one week before our dissertation is due. The navigations and ability to copy and paste from the 'details' tab are clunky.

Whist I welcome enhancements and appreciate this may be down-time for the library in terms of footfall of students; there was no communication of a change! If I had been pre-warned I may have adapted my schedule to allow for this.

Its inconvenient and poorly timed.

Disappointed and stressed.

 - Anonymous 25/07/2017

I have a retake exam that is due to be taken on the 1st of August and I tried borrowing a book to use it for my revision however I couldn't borrow the book as the self-service machine showed that my library membership has expired so I just want to know how I can go about renewing it.

On a positive side, the library has been of great help in my studies although at times the books I need may not be available at the time I need to use them

 - Anonymous 16/07/2017

I love the layout and design of the new search :-) Very intuitive and easy to use also.

 - Anonymous 04/07/2017

Hi,
I have just discovered you e-mail reporting your improved on-line services, thank you for that and the opportunity to give you some feedback, which I will do on another issue.

I am surprised that ARU are not more welcoming to, and do not encourage academic endeavor by, the local community. I speak as someone you has been told I am not welcome
!
Originally I was a student at CCAT, I was then a lecturer at CRC but worked 2 days a week on the ARU campus, currently I am a lecturer at CRC with, it seems, no connection to ARU.

For years I worked in your library on a Saturday morning. I did not impose a demand on your facilities other than the use of a desk and a chair and occasional access to your Wi-Fi. Sime time ago I was denied access. Still More >>

 - Anonymous 25/05/2017

Yesterday there wasnt any soap in the dispenser in 1 of the 2 toilets on the second floor of the Chelmsford Library. Today the toilet paper was jammed (again)in the Toilet Paper Dispenser. This is a regular occurence, due to the design of the Toilet Paper Dispenser, despite a near enough full Toilet Roll inside and there was absolutely no way of trying to get it to come back out again of the tiny hole it dispenses from. The good thing is that the Cleaner is now leaving a spare toilet roll however there is no where to put this in the toilet cubicle ie no ledge or shelf, so it ends up on the floor getting dirty and wet and no one can use it. I would suggest either leaving the key for the Toilet Roll Dispenser in place as this would make it possible to pull the toilet paper back out through More >>

 - Anonymous 16/05/2017

I am student at the Chelmsford campus and would use the library for many hours over the weekend, today in particular there was young children in the library, shouting and being noisy even with their parent or guardian sitting at the table. This is very disruptive and I didn't know Anglia Ruskin's library turned into a creche at the weekends.

 - Anonymous 16/04/2017

It is so hot on the second floors of the library!

 - Anonymous 28/03/2017

On Saturday the 25th March evening I was completely shocked by the toilets on the 2nd Floor inside the Chelmsford Library having no toilet paper in BOTH toilets. Also one of them had no soap.
The water dispenser machine outside the toilets was really filthy with stain marks all over it and the overflow tray was spilling all over the floor.
Surely you have cleaners working at the weekend right? At least install another Toilet Paper dispenser if you are not going to do so. This really is unacceptable for a University.

 - Anonymous 25/03/2017

I had a class which I did not attend because I try to attend an important video call Skype with my personal tutor. Due to problem related to Wi-Fi and lack of support in Marconi building I forced to go to the library for seeking IT support in order to sort the issue as soon as possible as personal tutor waiting for me.
My cart was not with me unfortunately, security in front of the library said that I need a student cart to get access to IT support. I ask if it is possible to get in just for a quick question as guest cart are limited for emergency applications(3 times per semester). He said it is against rules. while explaining and communication, another member of security came toward us and again, I explained every details to him. However, surprisingly he respond unprofessionally More >>

 - Anonymous 24/03/2017

Hi there,

I think on the whole, library facilities are pretty good, and the staff are even better.

My one general piece of feedback, and something I hope you can remedy soon, is that the majority of computers I sit down to work at are very dirty. The desks, keyboards and screens alike.

I think critical feedback is important for everyone, and I think this is something you guys could work on as a team. Although, as I said, generally things work great.

I would like to mention that I received help from an amazing woman who works at the library help desk (Cambridge), I didn't catch her name. I think she was American, and if not, sounded as though she was (apologies if that is insulting). It would be great if you could pin point the More >>

 - Anonymous 27/02/2017

I used the live chat today as I was having some issues with accessing journals.
Dan was brilliant, he responded quickly and was very helpful.
Thank you very much

 - Anonymous 21/02/2017

This isn't actually a feedback comment, but I can't find another way of contacting you.
I live in Girton and am trying to declutter the house. I have a collection of Giles cartoon annuals from the mid 1950s to some time in the 90s. (Giles was the Daily Express cartoonist). I could sell them to a dealer but would prefer to donate them to an educational institution. Would ARU be interested?

 - Anonymous 08/02/2017

Have noticed a new poster has gone up in the Peterborough library to say the Library is a quiet zone and that all talking should be whispers etc. It is a shame this is not upheld by the staff who continue to talk loudly.

 - Anonymous 25/01/2017

I am a regular user of the library at Peterborough and have found recently there is a huge standing poster stating that the Library is a 'quite zone'. This is fair enough and should be enforced, but when the library staff are the only people you can hear in the library, I feel that this message should be applied to all.

 - Anonymous 25/01/2017

I was given some feedback by one of my lecturers and was advised to book a librarian to help me with my in text references. As a first year just starting to get used to writing acadmic essays with references, I needed some extra help from an expert! The librarian was very reluctant to help me with my references and made me feel uncomfortable and demotivated. She made me feel that my work wasn't any good. Having booked a 30 minute slot with her, I was very upset and dissapointed that after 5 minutes she made it very clear that she wasn't willing to help me. This experience has left me very demotivated and reluctant to ask for help from a librarian again.

 - Anonymous 12/12/2016

Having looked at your Christmas opening hours I find it nothing to be excited about at all.

I appreciate that it is holiday time for staff however it is the busiest time for us as assessments for Semester 1 for nearly all 20,000 of us are due on January 4th as well as Exams starting that week.

Find it quite strange that you do not consider the study patterns of students especially those who may be at placement or those who have children and cannot study at home.
For a university of this sized to be closed on Monday at 8am as well as at 9.30 am on Saturdays says a lot. I thought the library would be looking at improving its opening hours in light of starting to offer Medicine soon. Of the hospitals I have been on placement at with Medical students they all More >>

 - Anonymous 09/12/2016

I would like to access many Taylor and Francis Online Spatial Statistics and Remote Sensing articles such as this one: http://www.tandfonline.com/doi/full/10.1080/23729333.2016.1179864
One 24 hour access is around 30 pound for one article.

The pricing of the T and F journals for institutions can be found here:
http://www.tandf.co.uk/journals/pdf/price.pdf

Would the university be able to buy subscriptions to these journals?

 - Anonymous 03/12/2016

Can you please address the cleaning issue at Chelmsford Toilets at the weekend. Whilst I appreciate in interests of cost cutting you do not have cover over over the weekends, leaving toilets last checked at 5 pm on a Friday (I believe they are actually only cleaned ie with a mop and bucket and surfaces wiped down at around 8.30 am in the morning on a weekday anyway ) until Monday 8.30 am is a long time. This weekend there was no toilet roll in the 2nd Floor Toilets, so I ventured out to the Queens 1st Floor Toilets ( I avoid the Queens Ground Floor Toilets at all costs as they are always filthy) to find the toilet had no soap. This is not a one off it happens regularly and has happened increasingly over the last couple of weekends. It would be ok I suppose if I was referring to some toilets in a far fetched place of the university that no one visited, but these are the all toilets that are visited by visitors especially with Open Days and other events happening all the time at the weekend. Not sure this is the example you would like to set. The cleaning sheets by 'Wyclean' (why clean such a fitting name) are signed all in one go including in advance and there is no way of knowing when the last time they did actually visit. Hope their contract is up for renewal soon, would suggest cancelling it and recruiting students who would happily work for 7.20 an hour through the Employment Bureau im sure they it would be much cheaper for you and the toilets would be cleaner.

 - Anonymous 28/11/2016

Can I just thank the librarian who was giving out ear plugs on the 3rd floor in Cambridge a little while ago. Much appreciated, the building work seems very noisy today!

 - Anonymous 24/11/2016

I can see that there are additional computers in the Silent Zone in the library on the third flood, I think should be free of computers.

 - Anonymous 07/11/2016

Hi,

Is it possible that while the help desk is open that someone could come round and patrol the library occasionally? I've just been sat next to two women in the quiet zone who, while admittedly weren't shouting, were chatting constantly, eating, and clearly weren't there to work (they seemed to be just using the computer to charge their phones while they had a natter). This is a real problem pretty much all the time, and in all parts of the library. The ground floor seems to just be a social club, the first floor usually has one or two people in it who have lower standards for what constitutes as quiet, and the silent area is frequently plagued by people who don't seem to understand the concept of silence at all. I would ask them to quiet down myself, but the times I have More >>

 - Anonymous 03/11/2016

Morning.The online library search keeps telling me there's a temporary problem so it can't return my results. I'm searching for Marketing Higher Education and filtering by 2012-2016. Thanks.

 - Anonymous 24/10/2016

Hello,

I'm currently doing my palliative care degree, i'm trying to access articles via Anglia Ruskin and i'm getting this message :

There was a problem with your request. You appear to have signed in correctly through your institution, but either your institution does not have a subscription, or your institutional administrator has not set up a profile for authentication via your institution, or you are not authorized for access by that profile. Please contact your library for assistance.

I was able to access all these sites last year (December) but seem unable to this year. I do not attend lectures on any of the campus sites, so i am unable to see a librarian. Please could you advise me what i need to do.

Thanks

 - Anonymous 16/10/2016

The silent zone is far too cold with the aircon on, i've been in twice today (once in the morning, once this evening) and boths times have had to sit in a coat / leave to study elsewhere.

 - Anonymous 10/10/2016

Hi I received this email by mistake from refme
Was wondering if it is something we could get???? I use refme and with my major project coming up this would be great ???

 - Anonymous 04/10/2016

The open-roof concert of machines outside/inside is infuriating! When will it end? Building works have been going on for an eternity now. How long will it still go for? Where is the value of a library that cannot even offer a descent level of quietness? It definitely diminishes the value of the whole university. Or is it still the windows that just turn us crazy?! Frankly, you can remove the "Silent areas" signs, because no human talking can come even close to the daily noises coming from the building site and/or the windows. Please, do something about it Mr or Mrs the manager of ARU. We sadly depend on these long, agonizing library hours and some of us have even paid for the torture. Please, be merciful.
As for the staff, brilliant, friendly, helpful, More >>

 - Anonymous 04/10/2016

Just a quick note to say huge thanks to Derek Murrell for unpicking my many and varied laptop problems, helping it to run more smoothly and advice on a wide range of IT related issues - and also for making all the time to do all that for me. Very impressive knowledge and kindness - thanks, Derek!

 - Anonymous 27/09/2016

Hi there, I am an alumni student and would like to get access to the library, I spoke to the librarian today and she said to apply online, it was said I'd receive an access card.
But I cannot find anywhere on the website to apply. Could you please help? Thank you.

 - Anonymous 20/09/2016

Hi, there seems to be an issue with viewing articles for free online. I am due to start my third year and for my dissertation I am required to research literature as widely as possible. Well with my subject being a minority in research, I am having difficulty with the online library access as well. What can you suggest? Is it best to book a librarian one to one? if not please can you suggest otherwise.
Thank you

 - Anonymous 12/09/2016