UX and surveysWe want to make sure our spaces and services meet your needs as best we can and we do this in lots of different ways.
Our main methods for gaining insights into what our students and other library users need are UX (user experience) tools. If you notice us observing people in our libraries and making notes, this is what we're doing! We also often have white boards or noticeboards where we ask for your input, and sometimes we'll ask you if you're free to answer a few questions for us (or do something intriguing like show us your favourite space in the library). All this can result in changes, like allowing food on the ground floors (as a pilot...) or moving the location of our printers so they're easier to find.
You can find out more about changes we've made as a result of our UX research and other feedback.
For many years we used the LibQUAL survey to find out about our users' views of our services, staff and spaces. We last ran this in November 2018 and we have an action plan as a result. You can also read our earlier versions of the survey.. We also carry out occasional surveys. Last year we asked our students about our policies on borrowing books and our overdue charges - as a result we've removed most of our charges! You can read about the survey and find out about what we do now.
Page Last Reviewed: 26th September 2019 by Hannah Fogg.