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Online Chat Ratings

Performance Indicator

"90% of those contacting us by email or chat agree that our response was timely and met their needs".


Target RatingActual Rating


How we measure this

We look at how users have rated our response by offering a short survey after every online chat with us.
There were 77 respondents.

How often we measure this

These figures are updated annually, and cover the period 30th June 2019 - 1st July 2020.


We are happy to have exceed our target of 90%. Where we have received negative feedback we have identified these areas and remedied through staff training.
Page Last Reviewed: 15th February 2021 by Andrew Boulden.