Online Chat Ratings
"90% of those contacting us by email or chat agree that our response was timely and met their needs".
|Target Rating||Actual Rating|
How we measure thisWe look at how users have rated our response by offering a short survey after every online chat with us.
There were 264 respondents.
How often we measure thisThese figures are updated annually, and cover the period 1st August 2021 - 31st July 2022.
CommentsWe are happy to have exceed our target of 90%. Where we have received negative feedback we have identified these areas and remedied through staff training.
Page Last Reviewed: 21st October 2022 by Andrew Boulden.