Online Chat Ratings
"90% of those contacting us by email or chat agree that our response was timely and met their needs".
|Target Rating||Actual Rating|
How we measure thisWe look at how users have rated our response by offering a short survey after every online chat with us.
There were 77 respondents.
How often we measure thisThese figures are updated annually, and cover the period 30th June 2019 - 1st July 2020.
CommentsWe are happy to have exceed our target of 90%. Where we have received negative feedback we have identified these areas and remedied through staff training.
Page Last Reviewed: 15th February 2021 by Andrew Boulden.