AboutOnline Chat Ratings
Performance Indicator
"90% of those contacting us by email or chat agree that our response was timely and met their needs".
Results
| Target Rating | Actual Rating |
| 90% | 97.35% |
Data
How we measure this
We look at how users have rated our response by offering a short survey after every online chat with us.There were 264 respondents.
How often we measure this
These figures are updated annually, and cover the period 1st August 2021 - 31st July 2022.Comments
We are happy to have exceed our target of 90%. Where we have received negative feedback we have identified these areas and remedied through staff training.Page Last Reviewed: 21st October 2022 by Andrew Boulden.