Search human-readable description of the message we trying to accomplish.

Online Chat Ratings

Performance Indicator

"90% of those contacting us by email or chat agree that our response was timely and met their needs".


Target RatingActual Rating


How we measure this

We look at how users have rated our response by offering a short survey after every online chat with us.
There were 264 respondents.

How often we measure this

These figures are updated annually, and cover the period 1st August 2021 - 31st July 2022.


We are happy to have exceed our target of 90%. Where we have received negative feedback we have identified these areas and remedied through staff training.
Page Last Reviewed: 21st October 2022 by Andrew Boulden.