Search human-readable description of the message we trying to accomplish.
ARU Logo
Home AboutAbout UsMonitoring our performanceLibrary Enquiries

Library Enquiries

Performance Indicator

"We'll resolve 93% of the enquiries we receive without having to refer them to another department in the University".

Results

Target RatingActual Rating
93%97.14%

Data


How we measure this

We examined the enquiries we received over the last 12 months and whether we were able to answer them or had to refer them on to another department within the university.
Enquiries refered to other departments are listed by by number or requests.

How often we measure this

These figures are updated annually, and cover the period 1st August 2021 - 31st July 2022.

Comments

We are happy to have exceed our target of 93%.
Page Last Reviewed: 21st October 2022 by Judith Wells.