Answering of email enquiries
"We'll resolve or refer all email enquiries within three business days".
|Target Rating||Actual Rating|
How we measure thisWe examined the enquiries we receiveed over the last 12 months and analysed the response times.
How often we measure thisThese figures are updated annually, and cover the period 1st August 2021 - 31st July 2022.
Comments99.70% of our email enquirieswere answered within 3 business days.
10 were not answered within 3 working days.
Page Last Reviewed: 21st October 2022 by Judith Wells.