Search human-readable description of the message we trying to accomplish.

Answering of email enquiries

Performance Indicator

"We'll resolve or refer all email enquiries within three business days".


Target RatingActual Rating


How we measure this

We examined the enquiries we receiveed over the last 12 months and analysed the response times.

How often we measure this

These figures are updated annually, and cover the period 1st August 2021 - 31st July 2022.


99.70% of our email enquirieswere answered within 3 business days.
10 were not answered within 3 working days.
Page Last Reviewed: 21st October 2022 by Judith Wells.