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Service Desk Open Hours

Performance Indicator

"Our service desks will be open 99% of our advertised staffed hours excluding planned closures".


Target RatingActual Rating


How we measure this

We examine the month in the last 12 months with the longest unplanned closure to our service desk at a single campus and calculate this as a percentage of our open hours during that month.

How often we measure this

These figures are updated annually, and cover the period 30th June 2019 - 1st July 2020.


We have met the KPI this year with just two unfortunately brief closures due to sickness at Peterborough Library.
Page Last Reviewed: 15th February 2021 by Diane Hilton.