AboutService Desk Open Hours
Performance Indicator
"Our service desks will be open 99% of our advertised staffed hours excluding planned closures".
Results
| Target Rating | Actual Rating |
| 99% | 99.90% |
Data
How we measure this
We examine the month in the last 12 months with the longest unplanned closure to our service desk at a single campus and calculate this as a percentage of our open hours during that month.How often we measure this
These figures are updated annually, and cover the period 1st August 2021 - 31st July 2022.Comments
We have met the KPI this year. A brief closure was recorded due to staff sickness.Page Last Reviewed: 21st October 2022 by Andrew Boulden.