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Service Desk Open Hours

Performance Indicator

"Our service desks will be open 99% of our advertised staffed hours excluding planned closures".


Target RatingActual Rating


How we measure this

We examine the month in the last 12 months with the longest unplanned closure to our service desk at a single campus and calculate this as a percentage of our open hours during that month.

How often we measure this

These figures are updated annually, and cover the period 1st August 2021 - 31st July 2022.


We have met the KPI this year. A brief closure was recorded due to staff sickness.
Page Last Reviewed: 21st October 2022 by Andrew Boulden.