Service Desk Open Hours
"Our service desks will be open 99% of our advertised staffed hours excluding planned closures".
|Target Rating||Actual Rating|
How we measure thisWe examine the month in the last 12 months with the longest unplanned closure to our service desk at a single campus and calculate this as a percentage of our open hours during that month.
How often we measure thisThese figures are updated annually, and cover the period 30th June 2019 - 1st July 2020.
CommentsWe have met the KPI this year with just two unfortunately brief closures due to sickness at Peterborough Library.
Page Last Reviewed: 15th February 2021 by Diane Hilton.