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Service Desk Open Hours

Performance Indicator

"Our service desks will be open 99% of our advertised staffed hours excluding planned closures".

Results

Target RatingActual Rating
99%99.01%

Data


How we measure this

We examine the month in the last 12 months with the longest unplanned closure to our service desk at a single campus and calculate this as a percentage of our open hours during that month.

How often we measure this

These figures are updated annually, and cover the period 30th June 2019 - 1st July 2020.

Comments

We have met the KPI this year with just two unfortunately brief closures due to sickness at Peterborough Library.
Page Last Reviewed: 15th February 2021 by Diane Hilton.