Service Desk Open Hours
"Our service desks will be open 99% of our advertised staffed hours excluding planned closures".
How we measure thisWe examine the month in the last 12 months with the longest unplanned closure to our service desk at a single campus and calculate this as a percentage of our open hours during that month.
How often we measure thisThese figures are updated annually, and cover the period 1st August 2021 - 31st July 2022.
CommentsWe have met the KPI this year. A brief closure was recorded due to staff sickness.
Page Last Reviewed: 21st October 2022 by Andrew Boulden.