"Library controlled systems will be available 99% of the time during staffed hours excluding scheduled downtime".
How we measure thisWe keep a log of any unscheduled downtime for Library based systems and compare this to out uptime during the year.
How often we measure thisThese figures are updated annually, and cover the period 1st August 2021 - 31st July 2022.
CommentsWe are happy to have exceed our target of 99%. Library systems were offline for 0.2% due to issues with 3rd party authentication systems.
Page Last Reviewed: 21st October 2022 by Andrew Boulden.