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Service Availability

30 July 2020

The University Library has migrated as many of its services as possible to its digital platforms.

The University Library, along with the rest of the university, is still working and will continue to provide services and resources to support you. Library buildings are currently closed to safeguard our students and staff during this time. Our Estates teams are now checking all our buildings are safe for use and ready for a return to site.

We will continue to update this article with the latest information.

Libraries Re-Opening 1st September

Our three site libraries will be opening for limited hours (please check the Opening Hours pages) from the 1st of September. We will be opening for longer hours at the start of Trimester 1.

Our libraries will be changed in appearance and we will be offering a general reduction in our face-to-face services in order to offer a safe environment.

What will this look like?

There will be new entrance/exit routes, a one-way system, queueing markers, hand sanitiser and PC/desk wipes stations, and new signage to remind you of the new normal. We may need to change arrangements in response to government advice. Some areas and desk spaces may be cordoned off and some spaces like lifts and small rooms may be for single use only.

Our staff will be working from behind Perspex screens, maintaining physical distancing and continuing to offer online help services.

At the libraries we will be offering a click and collect service form the 1st of September. At Cambridge and Chelmsford access to books on the shelves will be unavailable initially as we work to create single flow access routes around the building and physically distanced study spaces.

We aim to offer access to all floors from the 21 September 2020.

I am an Alumni, SCONUL Access or Reference (external) member how will this affect me?

You will be able to access the library entrance in order to return items you currently have on loan but will not be able to enter the libraries.

We will not be offering access to Alumni, SCONUL Access or Reference (external) members as we are prioritising our space and services for our staff and students. We hope that you will be understanding in the circumstances. The withdrawal of service to external members is due to the reduced space available because of physically distancing measures in place to be Covid-19 secure. The Sconul access scheme is currently suspended. When the service reopens to you, we will extend your membership to cover the equivalent period from the 1 March 2020 until your membership was due to expire.

I registered for Sconul access and I'd like to use other university libraries.

At this time the Sconul access scheme is currently suspended as other university library services prioritise their own staff and students.

More information for students about returning to campus in September available on the University website.

Our online support

If you need any help using our online services, or have other library questions - all the methods of virtual help are shown on our new page Virtual Help Desk.

Guide to Learning Remotely

Remote learning brings new challenges, from coping with unstructured time to understanding new technologies and ways of working so we have created a Remote Learning Guide to help.

Extra online resources available

Many publishers are offering free resources and extensions to ARU Library subscriptions during the pandemic.

We have produced a guide on what is available and how to access it. This guide is a live document and will be updated regularly with any additional resources that become available.

An online reading list for any academics or students who are studying Covid-19 of new open access research to help aid and progress research at this time.

Have books or other items on loan?

We will automatically renew books for you and no fines will be charged through to October.

Can I return Items I have on loan?

You can return the books in person to your local site:

Cambridge - Enter at the main university Helmore entrance on East Road. You may have to use the security intercom to ask to enter the building to return library books if the door does not open. The library book drop is on the left near the University reception desk.

Chelmsford - You can return the books via the library book drop located on the exterior of the library building beside the car park or use the inside book drop near reception.

Peterborough - You can return the books via the Guild House letterbox at the front entrance.

How about digitised material?

If you're a member of staff interested in getting material digitised for your module, we'll do our best to help. We can't currently provide digitised copies from our own collections and so we can only provide digitised copies of book chapters from the British Library. Place your requests as normal and we'll advise what's possible.

Can I still request inter-library loans?

Yes. We're not able to supply print materials, but if a chapter or article is available as e-versions, we can order these for you.

Topics: Library resources